Polycom GLOBAL Fulfillment - Service Information

Please contact us if you need assistance with your international order or if you need a specific price quotation for your application.

What are the advantages of the Polycom Global Fulfillment Program?

1. With Global Fulfillment (formerly called Global Reach), US or Canadian companies, or multi-national companies with a US or Canadian address, can place Polycom orders with us and get efficient shipping and delivery solutions for any Polycom product & service in any region of the world.

2. The products can have either North American specifications and warranties, or specifications and warranties specific to your local regional requirements.

3. All prices are normally quoted in US dollars.

Global Fulfillment Fee:

There is a Global Fulfillment fee chargeable per order and it covers:

1. Over-head and co-ordination from enquiry to sign off from the end user for your order.
2. Expedited availability of products and service (within 2 days for shipments and priority for installations).
3. For DDP (Delivered Duty Paid) terms, the fee includes all costs relating to freight, delivery, custom clearance, duty, handling etc.

The fee does not include: 1. Installation costs, 2. Inside delivery, 3. Project management to end user, 4. Sales Tax or VAT (for the EU and North America).

Delivery Terms:

DDP = Delivered Duty Paid

Goods are delivered Duty Paid to the end user; all charges for local duties, transportation, and administration are included. Excluding VAT. If the customer is unable to accept delivery for any reason and Polycom is asked to store said equipment, this will be done for a maximum of 5 days, free of charge. Thereafter, storage costs will be invoiced at cost price, with a minimum charge.

For DDP orders into China, please note we can only offer DDP if the importer (Customer/end user in China) has an Importation License. A copy of License, or details of the License number will be required to be detailed on the Channel PO before we can accept DDP terms. The Customer would be the importer of record, but all charges for transportation and local duties charges would be paid by Polycom.

Ex-Works

Under Ex-Works delivery terms, a Freight Forwarder is required to collect the goods from the regional Polycom warehouse and handle freight, delivery, duty and importation (including VAT) costs. We can supply the Freight Forwarding services (please ask us for a quote) or you can arrange your own.

If you supply the freight forwarding, then we fulfill our obligation to deliver when the goods are made available at at the warehouse for pickup by the buyer. Buyer is responsible for loading the goods on the vehicle provided by the buyer and for clearing the goods for export. The buyer bears all costs and risks involved in taking the goods from the seller's premises to the desired destination. The buyer is responsible for obtaining any importation licenses prior to shipment.

When will my International order Ship?

Global Fulfillment Orders are expedited with high priority, subject to product availability, customs paperwork and payment arrangements. Orders will be made available for shipment (DDP) or pick-up (Ex-Works), within 2 working days from Order Entry.

From where will my International Order Ship?

Here are some general shipping strategies:

For all NA & CALA orders, product will ship or be made available from Tracy, CA 95377 USA

For all Asia, China and Japan orders, product will ship or be made available from  Thailand

For all EMEA orders with exception of South Africa, Africa and UAE, Saudi Arabia, product will ship or be made available from  The Netherlands

For South Africa, Africa, UAE and Saudi Arabia, product will be made available from Thailand

Services:

Most larger countries have both onsite and remotes services available.  Service capabilities in some countries include on-site services or they can be remote via video, phone and internet only.
 

08/13/2019