FAQ's - Frequently Asked Questions


Why should you buy from us versus the competition?


What's the general payment procedure?

We accept Corporate Purchase Orders, checks, money orders, Master Card, Visa, Discover, AMEX, and PayPal

We have two payment method or gateways for you to process your credit card during checkout. Here are the two payment buttons . . . "Proceed to Checkout" and "Checkout with PayPal".

1. The “Checkout with PayPal” button gateway seems to be preferred for some international and of course domestic transactions. (a PayPal account is not required, PayPal can just process your regular credit card).

2. The other “Proceed to Checkout” button gateway is a more traditional method for credit card processing via authorize.net.

Both payment methods or gateways work independently of each other. They have slightly different criteria to process and approve your credit card payments.

Wire Transfer payments are often required for international transactions. Please contact use for the details required for wire transfers.


How do you pay with Master Card, VISA, Discover credit cards?

We can accept Master Card, VISA, Discover credit card payments and PayPal.

After receipt of your credit card order, we may need you to sign a Credit Card Authorization Form that we will send you, e.g. for international orders or if your shipping address is different from your credit card billing address.

Credit Card Error Codes:


How do you pay with Corporate Purchase Orders?

For Corporate Purchase Orders, you can use either shopping cart and  select the option that will email the cart information to us with a confirming email going to you. Put a note saying this is a pending order. 

We process your order after we receive your PO form via fax or email

 


How do you pay with Money Orders or Checks?

For personal checks, company checks, cashier's checks and money orders, you can use either shopping cart and  select the option that will email the cart information to us with a confirming email going to you. Put a note saying this is a pending order. 

We process your order after we receive your money order or cashier's check.

For personal and company checks, we process your order after the funds clear. Please allow 10 banking days after receipt for clearance of funds before the order is processed. 


How do you pay with PayPal?


Can you support PAL and 220/240V standards?

Yes. We can sell and support you with PAL and 220/240V systems. Typically the prices are about the same as for the US specification product. Contact us for a precise quote.


Cookies in the shopping cart?

Our shopping cart  uses browser "cookies" to hold the contents of the cart. Cookies can be disabled (intentionally or accidentally) in a browser. If you think that a shopping cart is not working, please check this browser setting (in MS Internet Explorer set the Security Level to Medium via the menu selections Tools/Internet Options/Security/Medium). Please be assured that these cookies can only be sent to the same domain that originally set them (yours), and that cookies are cleared when the customer checks out. Also, note that cookies "expire" after some time if the customer does not check out before then. Otherwise, customers have twenty-four hours to check out (even if they leave your site and return later) before the cart order is discarded.


Privacy Policy?

We believe that  privacy is crucial to the ongoing success of the Internet as a service, commercial, and entertainment medium. Our policy is to keep the personal information we receive from our sites completely confidential, and used solely for internal purposes and for shipping, payment processing and accounting. We will not otherwise willfully disclose your personal information with any other parties. 


Refunds, Returns and RMA's?

All equipment we sell is backed with a 30 day Satisfaction guarantee. If for any reason you are not completely satisfied, feel free to return it in new condition in its original packaging within 30 days of the purchase date and we'll gladly exchange your purchase or provide a store credit for your purchase price...no questions asked! You must first get a Return Authorization Number (RA # or RMA #) for returned merchandise from us by email, fax, phone or regular mail. All returns (except for in-warranty repairs and defective material returns) are subject to a restocking fee. Customer pays for any shipping costs. Returns are not possible for international transactions (except for in-warranty repairs and defective material returns).  The details are as follows:

Audio, Video, and Bridging Equipment

Contact  us or your sales representative in advance to arrange your return and get an RMA #. Non-defective products may be returned per the schedule below:  Customer pays for any shipping costs.

Software

Return Merchandise Authorization (RMA) Number

Shipping and Handling.

Other Special Situations.


Sales Tax and Use Tax?

We are incorporated in WY. We collect sales tax for Wyoming tax residents. The state sales tax rate in Wyoming is 4.000%. With local taxes, the total sales tax rate is between 4.000% and 6.000% - see details at https://www.sale-tax.com/Wyoming  Customers are responsible for any state use taxes that may be due - see details at https://www.nolo.com/encyclopedia/articles/ilaw/internet_tax.html. We will gladly credit sales tax for exempt or government institutions. Just fax us a copy of your tax-exemption form with an address matching your order's billing or shipping address. Please include a copy of your receipt or your order number.

Some products require collection of sales tax in advance if shipment is made to a customer address from a warehouse in the same state. These situations require a manual adjustment to the online shipping calculations.


Shipping and Shipping Costs?

Shipping costs for alternative modes of transportation are included in the shopping cart system. Other custom shipping alternatives are available if you need them. Please contact us for confirmation or a detailed estimate if required in advance of placing your order. Some product lines are shipped direct from the manufacturer (e.g. Cisco Telepresence & Polycom Kirk). This can add delays to the order processing and the shipment origination.

Shipping Cut-Off Time: Shipping cutoff times vary by product. In stock product ordered by 11am Pacific time is normally shipped out the same day. Polycom items can be ordered by 4pm Pacific time and still ship the same day. If you have overnight or second day shipments, please call to confirm your requirements. Saturday deliveries can often be arranged for extra costs.

International Shipments: For export authorized products and services, we have USPS, FedEx and UPS Worldwide Express options available for International and Overseas shipments. These costs & procedures can vary significantly and generally require custom documentation and cost calculations depending on the products and destinations.  International transactions can be complex and subject to restrictions by manufacturers, distributors and governments - here's a link to more information that may be helpful: https://www.tzmc.us/catalog/international/index.htm

FPO APO addresses: The products are first transshipped to a US address and then USPS (US Postal Service) ships the item to the FPO APO address. Handling costs for this type of transaction are $50 per shipment. These USPS shipping costs may require a custom calculation.


Pricing & Availability Issues?

We offer very competitive pricing on all our products and services. We try hard not to be undersold. Please contact us if you need a volume price or any other custom pricing requests. We reserve the right to change our prices without notice (due to factors such as manufacturer price changes, etc.). Despite our best efforts pricing errors may occur. We are not responsible for any consequential damages or inadvertent pricing & availability errors. Credit card and PayPal processing issues can delay order processing and shipping. Leasing costs can vary depending on customer credit and interest rate market conditions.


Warranty and Support issues?

Standard & Extended Warranties

Major manufacturer products all come with a standard one-year or three year limited warranty (it depends on the item and it's normally defined on the product brochure). Major systems also require coverage with extended 1 and 3 year service contracts. We recommend extended service contracts for support, maintenance, training, investment protection, etc. Some international warranties are also available - subject to special considerations and quotations. We are not responsible for any consequential damages.

Peripheral Warranties

One, two and three-year limited warranty packages may be available for accessories.

On-Site Installation Installation service is available throughout the United States & Canada (North America) and in some international locations. 

Remote Installation - Remote services are available in North America and many other countries. We can walk you through the installations by phone, fax, email and video.


Do you sell and support systems outside of the US? 

Yes we do, but international transactions can be complex and subject to various restrictions by manufacturers, distributors and governments - here's a link to more information that may be helpful: https://www.tzmc.us/catalog/international/index.htm

International Shipping and Shipping Cost Info

Here are the simple steps to setting up your international order and delivery


Product Resale?

 03/05/24