Services are required by TANDBERG for most systems. These can be Core Services provided directly by TANDBERG or ZCare Services provided by it's authorized distributor KBZ. The ZCare Premier services from KBZ include all the services of TANDBERG Core services and more, but at a significantly lower cost.
Click here or contact us for a specific configuration and discounted pricing for your application
TANDBERG Services & Discount Price List
TANDBERG Core Services
https://www.tandberg.com/services/video-conferencing-product-support.jsp
More information on TANDBERG Core Services - pdf fileKBZ ZCare Authorized Services
https://www.kbz.com/services/technical-support/kbz-zcare.aspx
More information on ZCare Premier Core Services - pdf fileProject Management
https://www.tandberg.com/services/video-communication-project-management.jsp
Technical Services
Consulting Services
https://www.tandberg.com/services/video-consulting-services.jsp
Product Registration
https://www.tandberg.com/services/video-conferencing-product-registration.jsp
Callway
ZCare Premiere Service - The KBZ program for TANDBERG systems & equipment
Phone Access:US Tel, 8-8 EST: 215-348-9481 x 206 (after hours, select Option 3)
US Toll Free: 1-888-4-ZCARE-4 (1-888-492-2734)
International: 215-348-9481
Video Test #: IP zcare@kbz.com
KBZ Zcare email: zcare@kbz.comTANDBERG Service: 866-826-3237
Video Test Numbers
IP: 76.74.100.40 | 76.74.100.41
IP: zcare@kbz.com
ISDN: 215-489-9160
Implementation Services
Remote Installation "Remote installation service is provided for customers who have in-house technical resources, or who are implementing a basic system. With remote installation support, customers can expect us to provide: Room setup recommendations Electrical requirements Network provisioning requirements Readily available to answer questions Telephone support during the installation Programming instructions Testing inbound and outbound calls (based on network configuration) System use overview "
Onsite Installation "Onsite installation service is provided for customers who do not have available in-house technical resources, or who need to off-load technical demands. With onsite installation support, customers can expect us to provide: Room setup recommendations Electrical requirements Network provisioning requirements Readily available to answer questions Unpacking the videoconferencing system Connecting all components Using best effort to conceal cabling System Programming Testing inbound and outbound calls (based on network configuration) System use overview Demonstrating how to program camera pre-sets Demonstrating how to store frequently called numbers in the speed dial directory Leaving the premise in the same or better condition "
Project Management "We offer Project Management service for complete coordination needs. This service offer customers the convenience of a single point-of-contact, making implementation efficient and reducing deployment time. Project Management is especially effective for multi-site videoconferencing deployments. With this service customers can expect from us: Kick-off Meeting to define scope of work Interact with network providers to assist with circuit provisioning Logistics coordination Installation coordination Overall project scheduling so all sites come on-line as scheduled Post-project review "
Support Services
Premier Support "24x7 support availability - we provide telephone support 24 hours per day, 7 days per week. We understand that you need assistance when you are starting or already in a conference, and we strive to provide support that is timely and professional. Our technicians are manufacturer-certified on the equipment, as well as trained to support IP and ISDN network, troubleshooting skills and customer service. " "Software updates for technology investment protection For systems covered by a Support Contract, new software releases are FREE! E-mail notifications are sent when new software updates become available. All future and past software releases are available as an integrated part of the service agreement. Products are supported with software up to six years after product end of life and software upgrades are released approximately twice a year. " "Advance overnight hardware replacement In the unlikely event that your equipment experiences a failure, replacement parts are shipped priority to you, in most cases arriving the next business day. The replacement hardware costs are covered by the support agreement, so you will not be billed for failures caused by the equipment. " "A video test system is available for your convenience. If you are planning to make a video call and want to test your system, you can launch a call into our test center 24 hours per day, 7 days per week. During normal business hours our technicians can also launch test calls out to you. We recommend placing test calls 24 hours prior to events or high priority calls, and we are available to help you check video and audio call quality. " "Network assistance Because networks are often mixed, with multiple IP services as well as ISDN, we understand that you may need assistance in understanding the impact of H.323 and H.320 calling on your networks. Our technicians can provide you with information to assist your internal network support staff and carriers. We can help you proactively address network needs and handle connectivity concerns as they occur. "
Onsite hardware replacement option "For customers that need additional hands-on support, either enterprise-wide or just for specific locations, We can dispatch a technician to replace failed hardware. Onsite hardware replacement is a Support Contract option. " International contract coordination "For customers with international locations, we can coordinate all support through TANDBERG. "
Time & Materials Support "We can provide on-site assistance on a Time and Materials basis (4 hour minimum) Travel charges not included if more than 1-hour driving (total to and from) Materials are charged based on products provided "
Training Services End-user Training "We offer End-user Training courses, conducted over video, to assist your employees in adopting the use of videoconferencing as a communication tool. Since most people do not have time to figure out how the system works on their own, End-user Training provides a time efficient session that puts the remote control in the employees hand and lets people get used to the experience. Attending training also lets people know that your videoconference facilities exist, and you can use this opportunity to let them know why they should use them and how to book them. The end result is that visual communication becomes an integral part of your companys everyday business life, saving you time and money.
Our one-hour training focuses on the following topics: Learning how to use your videoconferencing system and peripherals Making and receiving calls Storing and dialing from your directory Placing your microphone Using the Remote Control Moving your camera view and pre-set views Using your peripherals (DVD, etc.) Video etiquette Basic troubleshooting Ending the call "
These are continuing annual service contracts on many TANDBERG Products that
are no longer in production. Click here for more info
on the current systems covered and those at end of life - as of 2009.
Click here or contact us for a specific configuration and discounted pricing for your application
TANDBERG Services & Discount Price List
02/12/22