Amazon Echo, Alexa & Connect - Amazon Devices for the Home & Office

How to Set up & Use Echo Connect

Calling with Echo Connect

Ask Alexa to call any of your smart phone contacts by name, or place a call using a phone number. Just ask:  "Alexa, call Sam" or "Alexa, call-555-0126" or "Alexa, call 844-582-5392" or "Alexa, call 211", or "Alexa, call Office".

To end a call, just ask:  "Alexa, hang up"

You can also answer your home/office phone from any of your supported Echo devices. Just ask:  "Alexa, answer the phone", or "Alexa, ignore call".

Helpful tips - Revised 2024.

Calling by contact name

Alexa can place calls to any contact that you've synced to the Alexa App.

If you want to call another Alexa Calling and Messaging user on their Alexa-enabled device, just ask: "Alexa, call Sam" and Alexa will default to placing the call through Alexa Calling to Sam’s compatible Alexa-enabled device or the Alexa App. You can also ask for a contact's name and phone type—just say: "Alexa, call Sam's mobile" and Alexa will place the call using your home phone service through your Echo Connect.

Alexa will call US local numbers with a 1 plus the area code and telephone number to ensure calls connect. So, for numbers in your contacts list saved as: (206) XXX-XXXX, Alexa will dial: 1 (206) XXX-XXXX. This dialing format may result in some home phone service providers disallowing or charging long distance call rates for local calls. To disable this setting, open the Alexa App, select Settings, and tap on Echo Connect.

Calling by number

In addition to calling your contacts by name, Alexa can also dial numbers directly. When asking Alexa to dial a number, say the numbers as you would dial them on your home phone. For example, if you normally would dial a number with an area code first, just ask: "Alexa, call 844-582-5392" or "Alexa, call 1-844-582-5392" if dialing other area codes requires a 1. If you would normally just dial seven digits, just ask: "Alexa, call 555-0126."

Customize incoming call notifications

You can control which Alexa-enabled devices play incoming ringtones. To disable ringing on a specific device, in the Alexa App, go to  More+, go to Settings, select the device you want to silence, select Volume icon, slide the Volume to 0. The device on silent will still pulse a green light when there is an incoming call. You can still answer and initiate calls on a device that has the ringer turned off.

Sharing a phone jack

If you need to share a phone jack between Echo Connect and a phone, use the splitter included with your Echo Connect. You can plug the splitter into the phone jack or directly into your Echo Connect. 

Connecting your device to Wi-Fi

Learn more about connecting your Echo Connect to Wi-Fi.

Have questions?

• Learn more about Echo Connect by visiting the Amazon help page - https://amzn.to/3Sx5bZZ

• Also, Amazon's Customer Service team is available 24 hours a day, 7 days per week at https://amzn.to/3OhUp74

• If you purchased your Echo Connect as a gift and/or need to deregister it, contact us for more info.